Frequently Asked Questions
1How does it Work?
Our Regular Rural services operate five and six days per week and do not require booking as they operate to a fixed timetable – these are on our Timetables page. Our Demand Responsive Transport services that operate in areas that are more rural require pre booking. Call us on 069-22311 or 065-6719101 for more information or bookings. You can register with us to reserve a seat every week on your choice of route.
2Can I use my travel pass?
Yes, the Free Travel Pass is accepted on all of our services. Call us on Limerick: 069 22311 Clare: 065 6719101 for any additional information.
3Do you have student / children fares?
Yes, we have a fare structure for Adult / Child and Student. Under 5 years travel FREE – Our fares are displayed on each route or call us 069-22311 or 065-6719101. The Young Adult Card allows for up to a 50% reduction in price:- The Young Adult (19-23) Leap Card is available to all 19 to 23 year olds right up to their 24th birthday. The Student Leap Card remains available to students in full-time education who are 24 years old and above. If you already have a Student Leap Card you’ll get the 50% reduction straight away without having to apply for a new Young Adult Leap Card (19-23). Just use your Student Leap Card as normal.
4Do I have to register to use the bus?
We offer two types of service: Our Regular Rural services operate five and six days per week and does not require booking or registration. We advise pre booking for our Demand Responsive Transport services to guarantee a seat or for a home pick up. If you would like to travel regularly on one of our rural routes you can simply register with us by phone and we will reserve a seat for you each week of the service. We kindly ask that you inform us if you are NOT travelling so we can offer the seat to someone else. Call us on 069-22311 or 065-6719101.
5How can I find out if there is a bus in my area?
You can check out our timetables to look for your area or simply call us on 069-22311 or 065-6719101 and we will check what services are available to you.
6Can I get picked up on the door to door service?
We offer a pre booked door pick up where possible on our demand responsive transport services. Call us on 069-22311 or 065-6719101 with your Eircode and we will assess if we can divert our route for a door pick up.
7There are no buses in my area – what can I do?
CONTACT US! We keep account of unmet transport needs in county Limerick and Clare; and when we have enough demand for an area we can apply for a service. Fill in our Is Transport a Problem for You? Survey here or Email us from our Contact page or [email protected] or call us on 069-22311 or 065-6719101.
8Are the buses wheelchair accessible?
90% of our services are wheelchair accessible but we would kindly ask you to pre-book the day before travel so we can make any preparations necessary. Call us on 069-22311 or 065-6719101.
9How do I make a complaint?
We welcome all feedback. To make a complaint please send as much detail as possible so that we can investigate and try to resolve your issue. You can send us a complaint, inquiry or suggestion through our Contact page, by email: [email protected], call us on 069-22311 or 065-6719101 or by letter to TFI Local Link Limerick Clare, 1 Market Place, Newcastle West, Co. Limerick, V42 A898.